Refund and Returns policy for Active Goods Co.

We want you to be completely satisfied with your purchase from Active Goods Co./12904144 Canada Inc.. If you’re not satisfied with your Home Gym Equipment, we offer a hassle-free refund and returns policy. Please review the following guidelines for returns:

Returns Guidelines:

  1. Returns Eligibility:
    • You must return products within 30 days from the date of purchase.
    • Ensure that items are in their original condition, unused, and in the original packaging.
    • We require proof of purchase, such as the order confirmation or receipt.
  2. Return Process:
    • Contact our customer support team via email at or by phone at +1 (236) 513-2317 to initiate a return.
    • Provide your order details and reason for the return.
    • Our team will guide you through the return process and provide a return authorization if eligible.
    • Please package the item carefully to prevent any damage during transit.
    • Do not send your purchase back to the manufacturer. Our customer support team will provide the shipping address, which may be the nearest company warehouse or office.
  3. Return Shipping:
    • The customer is responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping method for the safe delivery of the returned item.
  4. Refund or Exchange:
    • Once we receive and inspect the returned item, we will process the refund or exchange as per your request.
    • Refunds will be issued to the original payment method used for the purchase, only for regular priced items. Sale items cannot be refunded.
    • If you prefer an exchange, we will assist you in selecting a suitable replacement item, provided it is in stock.
  5. Gifts:
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
  6. Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

Please note that the time it takes for exchanged products to reach you may vary depending on your location.

For any further questions or assistance regarding returns, please reach out to our customer support team. We are here to ensure your satisfaction and provide a seamless return experience.

Need help?

Contact us at for questions related to refunds and returns.

Thank you for choosing Active Goods Co. for your Home Gym Equipment needs!

12904144 Canada Inc.

Active Goods Co. Vancouver