Policy – Active Goods Co.

Shipping Policy

1. Shipping Methods: We offer standard shipping to all eligible destinations. Our standard shipping options may include various carriers and delivery methods, depending on the location and size of the package.

2. Processing Time: Once your order is placed, we will process it within 2 business days. Please note that processing times may vary during peak seasons and holidays.

3. Shipping Time: Standard shipping typically takes between 5 to 7 business days for domestic orders and 5 to 14 business days for international orders. Please be aware that shipping times may be affected by unforeseen circumstances such as weather conditions, customs delays, or other external factors beyond our control.

4. Shipping Costs: The shipping cost will be calculated based on the destination, package weight, and shipping method chosen. The exact shipping cost will be displayed during the checkout process before completing your order.

5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.

6. Undeliverable Packages: In the event that a package is deemed undeliverable due to an incorrect address, unavailability of the recipient, or other reasons, we will attempt to contact you to resolve the issue. If we are unable to reach you or if you do not respond within a reasonable timeframe, the package may be returned to us. In such cases, we may issue a refund minus any shipping and handling fees.

7. Delivery Confirmation: For domestic orders, we may require a signature upon delivery to ensure the package reaches the intended recipient securely. If you have specific delivery preferences or instructions, please let us know during the checkout process.

8. Shipping Restrictions: Please note that some items may be subject to shipping restrictions based on local laws and regulations. If we are unable to ship certain products to your location, we will notify you and cancel the affected part of your order, issuing a refund if necessary.

9. Multiple Shipments: If your order includes multiple items, they may be shipped separately and may arrive on different days. This is to expedite the delivery process and avoid potential delays.

10. Order Tracking and Support: If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Note: This shipping policy is subject to change without prior notice. Any modifications or updates to the policy will be posted on our website. Please review this policy before placing an order to stay informed about our shipping practices.

12904144 Canada Inc.

Active Goods Co. Vancouver

Return Policy

At Active Goods Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a standard return policy to ensure a hassle-free experience. Please read the following guidelines carefully:

1. Eligible Items for Return: Most products purchased from Active Goods Co. are eligible for returns, provided they meet the following conditions:

  • The item must be in its original condition, unused, and undamaged.
  • All original tags, labels, and packaging must be intact and included.
  • The return request must be initiated within 30 days from the date of delivery.

2. Non-Returnable Items: Certain items are exempt from our standard return policy. Non-returnable items may include but are not limited to:

  • Personalized or customized products.
  • Perishable goods, such as food or flowers.
  • Intimate or sanitary goods, such as undergarments or health and personal care items.
  • Downloadable software or digital content.
  • Gift cards and vouchers.

3. Return Process: To initiate a return, please follow these steps: a. Contact our customer support team or log in to your account on our website to initiate the return process. b. Provide the order details and reason for the return. c. Once your return request is approved, you will receive further instructions on how to proceed.

4. Return Shipping: Unless the return is due to our error (e.g., wrong item shipped or damaged product), the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund or Exchange: Upon receiving and inspecting the returned item, we will process the refund or exchange as per your request:

  • Refund: If you prefer a refund, we will issue the amount to the original payment method within 7 business days after receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider’s policies.
  • Exchange: If you request an exchange, we will ship the replacement item as soon as the returned item is received and inspected.

6. Damaged or Defective Items: In case you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and no return shipping charges will be applied.

7. Restocking Fee: We do not charge any restocking fee for eligible returns that comply with our return policy guidelines.

8. Refusal of Returns: If an item is returned in a condition that does not meet our return policy requirements, we reserve the right to refuse the return or charge a restocking fee at our discretion.

9. Policy Changes: Please note that this return policy is subject to change without prior notice. Any updates or modifications will be posted on our website.

If you have any questions or need assistance with the return process, please do not hesitate to contact our dedicated customer support team. We are committed to providing you with the best shopping experience and will be happy to help with any concerns you may have.

Note: This return policy applies to online purchases made directly through Active Goods Co. website activegoodsco.com. If you made a purchase through a third-party retailer, please refer to their specific return policy for further details.

12904144 Canada Inc.

Active Goods Co. Vancouver

Warranty Policy

At Active Goods Co., we stand behind the quality and performance of our products. To provide you with peace of mind and ensure your satisfaction, we offer a standard warranty policy for eligible products. Please review the following guidelines for our warranty coverage:

1. Warranty Coverage: Our products are covered by a 90-days limited warranty from the date of purchase. This warranty ensures that the product is free from defects in materials and workmanship under normal use and service.

2. Eligible Products: The warranty applies only to products purchased directly from Active Goods Co. or authorized retailers. To determine if your product is eligible for warranty coverage, please refer to the product documentation or contact our customer support team.

3. Warranty Exclusions: The following situations are not covered under the standard warranty:

  • Normal wear and tear from regular use.
  • Damage resulting from misuse, abuse, or improper handling.
  • Damage caused by accidents, unauthorized repairs, or modifications.
  • Products with removed or altered serial numbers or labels.
  • Third-party accessories or components not provided or approved by Active Goods Co.

4. Warranty Claim Process: If you believe your product is eligible for warranty coverage due to a manufacturing defect, follow these steps to initiate a warranty claim: a. Contact our customer support team to inform them about the issue and provide the necessary details, such as the product’s serial number and date of purchase. b. Our customer support representative may guide you through some troubleshooting steps or request additional information to assess the issue. c. If the product qualifies for warranty coverage, we will provide you with instructions on how to return the item for inspection and potential repair or replacement.

5. Repair or Replacement: Upon receipt of the returned product, our technicians will assess the issue to determine whether the warranty applies. Depending on the assessment, we will either repair the product or provide a replacement of equal or similar value.

6. Return Shipping: For warranty claims, the customer is responsible for shipping the product to our designated service center. We recommend using a trackable shipping method to ensure the safe delivery of the item. Return shipping costs may be covered under the warranty if the product is confirmed to be defective.

7. Turnaround Time: We strive to process warranty claims promptly. However, the time taken for repairs or replacements may vary based on the nature of the issue and the availability of replacement parts.

8. Warranty Transferability: This warranty is non-transferable and applies only to the original purchaser of the product.

9. Policy Changes: Please note that this warranty policy is subject to change without prior notice. Any updates or modifications will be posted on our website.

For any questions or concerns related to our warranty policy or to initiate a warranty claim, please reach out to our dedicated customer support team. We are committed to resolving any issues promptly and ensuring your satisfaction with our products.

12904144 Canada Inc.

Active Goods Co. Vancouver