About
Where was Active Goods first founded?
Active Goods was founded in Vancouver, Canada, with the goal of offering premium performance wear that combines style, comfort, and environmental responsibility.
What is Active Goods’ mission?
At ActiveGoodsCo, our mission is to provide innovative, high-quality fitness equipment designed to enhance full-body conditioning, strengthen targeted muscles, and support functional recovery. Specializing in kettlebell sandbags and hand exercisers, we are committed to offering solutions that help individuals of all fitness levels achieve their health and performance goals.
Discounts & Gift Cards
Do you offer any incentives for first-time buyers?
Yes! First-time buyers can enjoy a 10% discount on their first order by subscribing to our newsletter. Returning buyers may enjoy 20% off with our regular customer appreciation campaign.
Do you have gift cards?
No, we do not offer digital gift cards that can be purchased on our website.
Products
Where else can I buy your products? Do you have any other distributors?
Our products are available on our website at ActiveGoodsCo.com, where you can get the best deal. Also you can find us on Amazon Canada, Amazon USA, Walmart Canada, Walmart USA, eBay.
What materials of you use for your products?
Active Goods products are made from high-quality, durable materials, and eco-friendly options. We prioritize sustainability and comfort.
How can I choose the right working set for me?
We offer a sizing guide and product recommendations on our website to help you choose the right set based on your needs and preferences. If you need further assistance, our customer service team is happy to help.
Customer Service
What is your policy and guidelines for reviews?
We encourage honest reviews from our customers. Please ensure your reviews are respectful, accurate, and related to the product you purchased. Inappropriate or offensive reviews may be removed.
I have product feedback/suggestions. How can I share this with you?
We value your feedback! Please send your suggestions or feedback to feedback@activegoods.com, and we’ll ensure it’s considered for future improvements.
What is your official customer service email?
You can reach our customer service team at Support@activegoodsco.com for any inquiries or assistance.
Stay Connected
How can I learn more about Active Goods?
Visit our About Us page to learn more about our mission, values, and the story behind Active Goods.
What are your social media accounts?
How can I stay up-to-date with Active Goods?
You can subscribe to our newsletter on our website for the latest updates, new product launches and special offers.
Returns/Exchange
Why is my refund delayed?
Refunds may take up to 10 business days to process, depending on the payment method used and the return shipping time. If you believe there is an issue, please contact customer service for assistance.
support@activegoodsco.com
How can I return a package?
To return a package, please visit our Returns page for detailed instructions how to complete return process. You’ll need your order number and the item in its original condition.
What is the exchange policy?
We accept exchanges or items that are defective or damaged. If you wish to exchange an item for a different size or color, please contact our customer service to process your request.
What is the return policy?
We offer a 30-day return policy for most items, as long as they are unused, unworn, and in original packaging. Please check our Returns page for complete instructions and eligibility.
Payment
What currencies are payments transacted in?
All payments are processed in currency of country you are shopping from, but you can view the approximate exchange rate in your preferred currency during checkout.
Do you offer buy now, pay later options or instalment plans?
Yes, we offer buy now, pay later options through third-party providers such as Afterpay, Affirm and Klarna, depending on your location.
What payment methods does Active Goods accept?
We accept most common ways of payment such as major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay, Cryptocurrency, Mem Coin, Bank Drafts, Checks and Cash.
Shipping
How can I track my package?
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your package’s status.
Which countries or regions do you ship to?
We ship to most countries worldwide except Russia. For a full list, please check our shipping policy. Pay attention, free shipping available in Canada, Mexico and US only.
How long does shipping take?
Shipping times vary based on your location. In general, domestic orders within Canada take 3 – 7 business days, while international orders can take 7 – 14 business days. When shopping from Amazon, you might get our product as soon as the next day, depending on your location!
Where does Active Goods ship from?
Active Goods products are distributed in many warehouses across Canada, Mexico and US. Expect multiple products might be shipped from different locations and arrive on different days, depending on availability. Consider to contact us if you need to customize your shipping preferences or leave us a note during checkout!
What courier do you use for shipping outside of Canada?
For international shipments, we use trusted carriers such as FedEx, UPS, DHL, and Canada Post depending on your location.
What courier do you use for shipping in Canada?
In Canada, we primarily use Canada Post and other reliable local couriers, such as UPS, Purolator, FedEx, to ensure safe and timely delivery.
Do you offer free shipping over a certain amount of order?
Yes! We offer free shipping on all orders across Canada, Mexico and US. Please check our shipping policy for more details.
Orders
Does my order include duties and taxes?
Duties and taxes are not included in the product price and may be applicable based on your shipping destination. The customer is responsible for any applicable duties or taxes upon delivery.
How can I cancel my order?
Orders can only be canceled if they haven’t yet been processed or shipped. Please contact our customer service immediately to cancel your order.
How can I check my order status?
You can check the status of your order by logging into your Active Goods account and visiting the “Order History” section. You will also receive email updates with tracking information once your order has been shipped.
Can I change or update my order after placing it?
Unfortunately, once an order is confirmed and processed, it cannot be modified. If you need to make changes, please contact our customer service as soon as possible, and we’ll do our best to assist you.